Questions? Answers.
Will it look like the preview?
Yes. We save the map data the moment you order, so later map changes don't affect your model. The print has finer detail and a matte finish the screen can't show.
When will it arrive?
Printing and framing take up to 5 business days. Shipping is free and tracked: 2 to 6 business days in Canada, 3 to 8 to the US, 5 to 10 to the UK and 6 to 12 to Europe and Switzerland. The date next to the Buy button works this out for today's order.
Are parks and trees included?
Yes. Parks, gardens and woods print in green with small pointed trees, exactly where the preview shows them, and bridges stand on piers over the water.
Where does the map data come from?
Buildings, streets and water come from OpenStreetMap, the open map maintained by volunteers worldwide, updated weekly. In Canada, France, Switzerland, the Netherlands and England, heights the map doesn't have are measured by LiDAR, laser scans from aircraft by each country's mapping agency, wherever their surveys reach. Other heights also come from Overture Maps, which adds cities' own building records and estimates made from aerial images. Very new buildings can take a few weeks to appear; check the preview before you order.
My building is missing or looks wrong. What now?
Reply to your order email before we print and we'll check it against the latest map data and fix what we can.
What is it made of?
Matte PLA, a plant-based plastic, in a solid wood frame. It's a decorative piece, not a toy. Dust it with a soft brush and keep it out of direct sun.
Is the 20 × 20 in one piece?
It's printed as four tiles and joined in one frame. The seams follow the grid and are hard to spot from a step back.
Can I send it straight to someone as a gift?
Yes. Tick "This is a gift", add a note, and enter their address at checkout. The box has no prices in it.
Can I return it?
Each model is made for you, so we can't take change-of-mind returns. If it arrives damaged or faulty, send a photo within 7 days of delivery and we'll make you a new one, free.
Will I pay import duty or taxes?
No. Every order ships duty-paid: we pay the import duty, the import VAT or sales tax and the carrier's fees ourselves, wherever it goes, so there's nothing to pay when it arrives. Customs and duty.
Do you ship outside Canada and the US?
Yes. Shipping is free to the UK, every EU country, Sweden, Denmark, Norway, Iceland and Switzerland. We also ship to Australia, New Zealand, Japan, Mexico and many more countries for a shipping fee by size. Prices are in your own currency: pick your country under the globe at the top of the page. Duty and import taxes are on us. Where we ship.
Can I order for a team?
Yes. Companies, teams and builders order several models with a branded plaque. See volume pricing.
Do you have gift cards?
Yes, by email, ready the moment you pay. They cover a model of any size and never expire. Buy a gift card.
More questions: shipping, duties, currency and returns
